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Common questions

place an order
Place your order easily and safely!

How to place your order:

  1. Register in our online store, providing the requested information accurately.
  2. Select the desired items, choosing the appropriate color and size (if applicable) and add them to your cart. Then follow the steps to complete the order.
The order will be confirmed after payment is made.

Delivery time:

The usual delivery time is five working days for mainland Portugal.

Add more items after completing the order:

You can add items to your order Contact us on 964 585 995 to add items to your order.

Cancel an order:

To cancel your order, contact us at 964 585 995.

Consult the status of your order:

Access your customer area and check the "Order history and details" tab to check the status of your order.
Payment
Payment methods available?

You can make the payment through Multibanco Reference, Visa or Mastercard Credit Card, Paypal or MBWay.

I placed an order, paid and want to cancel it. How do I do?

You should contact us at 964 585 995 (Call to national mobile network)
Budgets
I want to place a large volume order of models and/or colors that are not available in the online store. How can I do it?

For clarification and, later, a quote for products that are not included in the online store, you can consult our commercial area in 2 ways:

1. Through the contact form, selecting "Budget" in the subject

2. Send email to ragtailors@gmail.com
Exchanges and Returns
RAG Tailor's guarantees your satisfaction with every purchase!

Returns:

If you are not satisfied with your order, you can return it. To do so, send an email to ragtailors@gmail.com or fill out the return form, indicating the order number and instructions for the item you want. The article must be in the same condition in which it was sent and without customizations.

Deadline for return:

You have 14 days after receiving your order to request the return of your item.

Reimbursement:

Once the returned item is received and analyzed by our Quality Control team, we will process the refund using the same payment method or by bank transfer to the IBAN you indicate.

Return costs:

Return costs are the responsibility of the customer.

Contact us

Send us your message and we will respond shortly.
  • ADDRESS: Rua Dr. José Saudade e Silva 5 C, 2500-191 Caldas da Rainha
  • PHONE: (+351) 964 585 995

TIME Mon - Fri: 9am - 6pm
Saturday: 9am - 3pm

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