• Where can I receive my order?
You can receive your order at the address of your choice (home, work, etc.- never at a post office), or at the Rag TAILOR'S Shop located in Torres Vedras.
• Can the country of delivery be different from the country of purchase?
The country of delivery may be different by prior direct contact by e-mail or telephone.
• How long will my order take to arrive?
Delivery times depend on the type of shipment selected or even what is ordered. The deadline for standard shipments can vary between 8 to 10 business days (the mentioned deadlines do not apply to the Azores and Madeira).
• How much do I have to pay for shipping costs?
For purchases destined for collection in the store, you do not pay shipping costs.
For purchases destined for delivery via CTT, the following amounts will be charged (valid only for mainland Portugal):
- Orders up to 2kg - €5.5
- Orders up to 5kg - 8€
- Orders up to 10kg - 12€
- Orders up to 15kg - 15€
For larger orders, a different value will be proposed depending on the weight of the goods. Weights are automatically calculated by the system. For Azores, Madeira and international orders, shipping fees as well as delivery times may vary depending on the delivery location.
For orders worth €100 or more, shipping costs are free, only valid in mainland Portugal.
• Can I track the status of my order?
Yes, through "my account" in orders placed you can see the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email to follow up.
The delivery of orders will be made to the address indicated by the customer when placing the order.
Delivery costs and deadlines will be communicated to the customer at the time of ordering. The customer, when placing his order, is accepting these costs and delivery times.
For payments after 3pm, the shipping process will only start on the next business day.
Delivery time may take between 8 and 10 working days depending on the type of article or need for execution.
The shipping costs accepted by the customer at the time of purchase correspond to a service provided by Rag Tailors or its distribution partners that only aim to deliver that order from point A (Rag Tailors warehouse) to point B (address indicated by the customer).
In order to track an order in progress, the customer can and should contact the Customer Service of the corresponding distribution partners. Before the order is shipped, an email is sent to the customer with the data to track their order.
The purchase receipt/invoice will be sent together with the order itself or by email.
If the customer does not claim the order with the carrier within the time allowed and the order is returned to Rag Tailors, then the customer will have to bear the transport costs of the new shipment. The free shipping campaigns are only valid for the first shipment, and never for re-shipping orders.